Prohibition of 30-day cancellation policies
The Commission determines that 30-day cancellation policies for local voice services, Internet services, and broadcasting distribution services (e.g. cable and satellite television services) will be prohibited as of 23 January 2015.
This prohibition will make it easier for consumers to switch service providers, especially for subscribers to bundles of telecommunications and broadcasting distribution services. It will also contribute to a more dynamic marketplace and remove unnecessary barriers to consumer choice. Subscribers will avoid double-billing when they cancel their service and move to a different service provider.
This approach is consistent with the Commission’s prohibition of 30-day cancellation policies for wireless services set out in the Wireless Code.
Read the full decision here: http://www.crtc.gc.ca/eng/archive/2014/2014-576.htm