Saul Colt, who helped develop Freshbrooks' brand as its official "chief of magic," says "making love to your customers" is a long-term commitment.
Sounds like business as usual for too many companies: "making love to your customers" sounds like "screw the customer" to me.
The article actually has some good customer service ideas, but dunno about this Saul guy.
http://www.montrealgazette.com/business ... story.html