Mike Cleaver wrote:Can't think of the last time I mailed anything!
Yes, Mike, I mail a lot less than I used to. But I've found that at least half the financial institutions still require signed originals (i.e. - paper copies) of forms. And for certain large payments, typically insurance, it is easier to write up and mail a cheque than it is to try and pay by credit card. CAA car insurance requires me to phone them, wait for an agent, give them my credit card number and expiry date, and they'll back-date a request to charge my card on the day my insurance expires. About 5 years ago, I got so frustrated trying to make a payment through their Web site, that I ended up e-mailing them the information, which they accepted and processed, but never did again, given the major security risk that presents.
I had this same discussion "whatever happened to the paperless office?" back in 1990 with some friends who both worked in Computing at Dow Chemical in Fort Saskatchewan. My answer was: you cannot have a paperless office until you have and use electronic signatures. Most of he corporate/government world has more or less come to grips with that problem, but it has yet to go to the next step in technology that is needed for the consumer world. Office environments are in a "trusted network", which eliminates, or maybe better stated, is perceived to eliminate, the security issues that exist with electronic signatures, impersonations, etc.
All that said, I've found that I cannot live without easy access to a complete Fax capability. I no longer have a Fax machine now that I have a scanner. But I needed one previously because of the need to print out electronic forms and hand sign them, then Fax the result back to the person who needs it. I have found a few enlightened firms that accept PDF documents of those signed forms, rather than insisting on a Fax. At the other end of the scale, one firm I just started dealing with only accepts the paper original. Even the Fax is not good enough for them to even start processing the form!